One of the best features of Airbnb is its review system, which lets guests and host share their experiences and feedback about each party. In this article, we’ll explore everything you need to know about Airbnb reviews, share tips for writing great reviews, and offer advice on reading and responding to reviews.
How Do Airbnb Reviews Work
Airbnb reviews are an essential part of the platform’s community. They are written evaluations that guests and hosts can leave after a completed stay at a property. They are based on a five-star rating system and include a written experience description that must not exceed 1000 words.
Unlike several one-sided review systems, the Airbnb review system goes both ways, ensuring transparency and fairness for everyone. Let’s talk about the different types of reviews.
Airbnb Host Reviews
A host review on Airbnb is feedback a guest leaves after staying in a host’s accommodation. These reviews are essential because they help establish credibility for the host and their listing.
Hosts with positive reviews are more likely to attract guests and book more reservations. If a guest leaves a negative review, taking their feedback seriously and using it to improve your listing is essential.
Host Review Templates
We understand how tasking it can be for guests to come up with the right words. So we are here to save you the stress of starting from scratch with these Airbnb hosts’ review examples and templates.
If you’re not sure what to write in a host review, here’s a template format to get you started:
– Introduction: Start by introducing the host and their listing; a personalized introduction with their name will give it that friendly touch.
– Positive Aspects: Did anything particularly impress you about the property or the host? Then include it in the description.
– Areas for Improvement: If there were any areas for improvement, constructively mention them.
– Conclusion: End the review by summarizing your experience and whether you would recommend the listing to others.
Airbnb Host Reviews Examples
1 – This was our first trip to (Location), and we fell in love. We were within walking distance of great restaurants and amenities, but many of our fantastic experiences came from the home. Thank you for hosting us.
2 – Unfortunately, our stay at (Host Name) place was unexpected. The apartment was not as clean as we had hoped, and there were some issues with the amenities. However, (Host Name) was responsive and worked to address the problems promptly. We appreciate her efforts.
3 – I had a great stay at (Host Name) place! The apartment was clean and comfortable; she provided all the amenities I needed for a relaxing holiday. (Host Name) was also very responsive and provided helpful recommendations for things to do in the area. I would stay here again!
4 – (Host Name) is among the kindest people I’ve met. His response time is quite fast, and his instructions are crystal clear. His place was lovely, and I loved every moment of my stay. This is somewhere you want to stay, and you hate when you have to leave.
5 – Clean and beautiful, just as advertised! I recommend it to anyone who is visiting (location). (Host Name) provided very detailed check-in and out processes which benefited the stay! Great value considering the overall unit, area, and free parking space! I would definitely visit again.
6 – Great location, was very close to (location). The view from the room at night was splendid, and Check-in and check-out were a breeze. The room itself is very spacious and modern.
7 – I like this place. It’s facing the (landmark), so you have a beautiful night view, yet it’s quiet. The restroom is well equipped, and the house is bright and spacious, with enough closets. The bed is so comfortable. Love it!
8 – We had a lovely stay at (Host Name) place. The house was clean and comfortable. (Host Name) was very friendly and always offered his help. We can recommend it.
9 – The best place to stay in (location). Very close to pretty much everything and a super clean place to stay!
10 – (Host Name) was a great host. Communication was excellent, and their place was spotless. (listing name) was minutes from the beach, which made day trips easy. Any guest would be lucky to book their place. Enjoyed our stay 10/10
Airbnb guest reviews
These are reviews that hosts write after a guest’s stay. And it appears on their profile. These reviews are essential because they provide valuable feedback for future hosts.
As a host, it’s essential to leave a detailed review of your guest’s stay, including what you liked and didn’t like about their stay. Guest reviews will help other hosts when screening a potential guest.
How to write an Airbnb guest review
If you’re not sure what to write in a guest review, here’s a template to get you started:
– Introduction: mention your Airbnb guest’s name and write a few sentences about the guest’s personality (if you met them) and communication throughout their stay.
– Highlights: Highlight how your guest treated your Airbnb listing. Mention the condition your guest left your property and any other remarkable impression they left, whether good or bad.
– Conclusion: End the review by summarizing your experience and whether you would recommend the guest to others. You should strive to be honest about your experience with them.
Airbnb Guest Review Examples
Here are a few examples of guest reviews:
1 – The stay went well (Guests Name) was very friendly, discreet, and quiet people. They left the bungalow in immaculate condition. Hosting them was a pleasure; we gladly recommend them to any other host. 10/10
2 – (Guest Name) were excellent guests, and they left the space looking like they weren’t even there. Excellent communication, and I would host them again. Any host would be lucky to have them. Thanks for staying with us!
3 – It was nice having (Guest Name) and her group for a short stay! We couldn’t meet them, but they checked in just fine with our instructions.
4 – Excellent guests! They left the apartment very clean and tidy and also very polite! We recommend them to everybody.
5 – (Guest Name) was so cheerful and communicative. What a great person, and happy to have met them. There was no problem with the accommodation, and they left the room clean.
6 – (Guest Name) was a great guest! Very friendly, polite, and easy to communicate with, and respected the house rules. Highly recommend her to any host.
7 – Lovely guests. (Guest Name) was so friendly, bubbly, and cheerful. The group was great communicators, and we enjoyed having them stay with us.
8 – Was a lovely guest. (Guest Name) communication was excellent. She was friendly and polite. She left the apartment in perfect condition. I would recommend her as a guest.
9 – It was a pleasure to meet (Guest Name). She was fun, friendly, and easy to talk to. Communication was good from the first inquiry to the time of check-in. I would sincerely love to host (Guest Name) again on their return visits to San Antonio. Lovely couple!
10 – Very much a pleasure to have (Guest Name) as a guest. Friendly, clean, and highly recommended (Guest Name) to all other hosts.
How to Respond to Negative Reviews
No matter how much of a tight ship you run, you will encounter difficulties at some point. There will always be that guest that feels wrong about your property or about you personally – which is the case with many bad reviews.
An Airbnb negative review is when a guest writes a review that harms your listing and its status. It will appear on your Airbnb profile for all future guests to read.
Receiving a bad review on Airbnb can be discouraging, but responding professionally and constructively is essential. Here are some tips on how to respond to negative reviews:
– Keep calm and take a breather first: taking a day to relax your mind before you craft your reply is advisable. You already have 30 days to respond, so take your time.
– Acknowledge the guest’s feedback and apologize for any issues they experienced.
– Explain how you plan to address the issue to prevent it from happening again. Be sure to communicate clearly and logically.
– Offer a solution or compensation if appropriate
– Encourage the guest to reach out to you directly if they have any further concerns
Responding to negative reviews professionally and constructively can show future guests that you are committed to providing quality service and addressing any issues that may arise.
Benefits Of Airbnb Reviews
Airbnb reviews offer several benefits for both guests and hosts, including:
Building Trust and Credibility: Reviews are essential for building trust and credibility within the Airbnb community. Guests rely on reviews to make informed decisions about where to stay, and hosts use reviews to establish a positive reputation and attract more bookings.
Improving the Guest Experience: Reviews provide valuable feedback to hosts on how they can enhance the guest experience. This feedback can help hosts address issues and make necessary changes to their offerings.
Holding Hosts And Guests Accountable: Reviews also hold hosts and guests accountable for their performance. Hosts who consistently receive negative reviews may be less likely to get bookings in the future. While guests with negative reviews may need help getting hosts to accept their bookings.
Encouraging Communication: Reviews can promote communication between guests and hosts, allowing them to resolve any issues or concerns.
Final Thoughts
Airbnb reviews are a powerful tool for guests and hosts alike. They provide valuable feedback that can help hosts to improve their offerings and allow guests to make informed decisions about where to stay. By leaving thoughtful and specific reviews, you can help to build a vibrant and trustworthy community on Airbnb.
FAQs
We know you may have more questions, so we put together these commonly asked questions to help you.
How do I see my reviews on Airbnb?
To see your reviews on Airbnb, log in to your account and click on your profile picture in the top right-hand corner of the screen. Then, select “Reviews” from the dropdown menu. Here, you can view both your guest and host reviews.
How do I respond to reviews on Airbnb?
To respond to a review on Airbnb, go to your “Reviews” page and find the review you wish to reply to, and then click on the “Respond” button next to it and enter your response. Remember that your response will be public, so be professional and courteous.
How do I get reviews on Airbnb?
To get reviews on Airbnb, you should provide an excellent experience for your guests. This includes being responsive to their needs, keeping the property clean and well-maintained, and providing accurate and detailed information in your listing.
Once guests have completed their stay, you can encourage them to leave a review by sending a friendly message thanking them for their stay and kindly asking for their feedback. You can also offer incentives such as discounts or freebies for leaving a review but comply with Airbnb’s policies on incentivizing reviews.